Cases is the object where the majority of the IPRO team does their departmental work.  Depending on the department, a Case can represent different things:

• An individual dispute that IPRO is evaluating
• A Quality Improvement Initiative for a hospital or nursing home
• A technical support help desk ticket

Cases capture all the relevant data IPRO needs to properly manage and execute our contracts.

Where Account and Contact data and interactions are shared with other departments, Case information and interactions are viewable only within the department to which they belong.