Your agent might be having trouble if you notice:

• It gives answers that seem off-topic or incomplete
• It refuses to help with tasks it usually does
• It repeats the same message or gets “stuck”
• It asks you to re‑authorize something you already set up
• It takes much longer than normal to respond

Try these quick steps to help the agent regain performance:

1. Rephrase your question - Sometimes updates change how Copilot interprets wording.
2. Give the agent more context - For example: “I’m asking about last month’s report — can you summarize it?”
3. Ask it directly - “Are you able to do this task right now?” Copilot will tell you if something is unavailable.
4. Refresh or restart the chat - This clears old context and often fixes small issues.

When to contact support

Submit a support request to help team if:

• The agent stops performing a task you rely on
• You get repeated errors
• You notice major behavior changes that affect your work

Let your support team know:

• What you were trying to do
• What usually happens
• What happened instead
• A screenshot if helpful