Sending email from Salesforce allows you to leave an instant copy of the email on the record of the Contact, Case, or Account for future reference by IPRO staff and affiliates authorized to view the record You can access the email screen in Salesforce multiple ways:

From the Contact Or Case Record – click on the email address

From any record, click on the + sign in the upper right corner and select Email from the dropdown menu

At the bottom of the email editor, you can relate the email to an Account or Case as well as the Contact. This will share the email content with others who have access to that Account or Case.