Salesforce has recently updated their Multifactor Authentication (MFA) Policy, which now requires most users to download and use the Salesforce Authenticator App prior to logging in.
Download and install the Salesforce Authenticator app on your phone or tablet. Salesforce has a couple different apps available, please be sure to select this one:
- For iPhone, get the app from the App Store.
- For Android devices, get the app from Google Play.
To see a video on how to install and set up the Salesforce Authentication App: https://help.salesforce.com/s/articleView?id=xcloud.salesforce_authenticator_add_account.htm&type=5
For written instructions on how to set up the app (First Time): https://help.salesforce.com/s/articleView?id=002620371&type=1
Management Users might be asked to also use a Passkey outside of the Salesforce Authenticator app when they attempt to log in. If you receive a request for using a Passkey, follow these steps:
- Make sure your phone is paired to your laptop or computer via bluetooth.
- Select "Use a phone, tablet, or security key".
- You will then receive another prompt "iPhone, iPad, or Android Device" or an option for a physical key. Select "iPhone, iPad, or Android Device".
- You will then be given a QR code. Use you're phone's QR reader to scan the code.
- Your phone will then prompt you to enter your unlock password. Once you enter the password on your phone, the system will log you into Salesforce.